Privacy Policy for SKU Down

TT Services LLC, doing business as SKU Down and Goat Consulting (“SKU Down,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services (the “Service”), including any interaction with our alert system, payment processor, or Amazon's SP-API.

By using SKU Down, you agree to the collection and use of information in accordance with this policy.

1. What Information We Collect

We collect information in the following categories:

A. Account Information

• Name
• Email address
• Password (hashed)
• Amazon Seller ID
• Marketplace IDs

B. Amazon Listing Data (via SP-API)

• ASINs you provide
• Listing status (active, suppressed, down)
• Inventory data
• Product titles and metadata

C. Billing Information (via Stripe)

• Payment method details (stored securely by Stripe)
• Billing history
• Number of ASINs tracked
• Plan type

We do not store or process payment card information directly. All payment data is handled by Stripe, our third-party PCI-compliant processor.

D. Communications

• Support requests
• Email interaction (alerts, confirmations, system messages)
• Optional feedback

E. Device and Usage Information

• IP address
• Browser and device type
• Pages visited
• Referral URL
• Timestamps and session activity

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve the SKU Down service
• Monitor the health of your Amazon listings
• Deliver real-time alerts about your ASINs
• Respond to support inquiries
• Process payments and manage your subscription
• Comply with legal obligations
• Prevent fraud and abuse

3. How We Share Your Information

We do not sell your data. We only share your information in the following cases:

With trusted service providers:

• Amazon SP-API – to fetch your listing data
• Stripe – to manage billing and payments
• Email/SMS providers – to deliver alerts
• Analytics tools – for anonymous product usage insights

With legal authorities:

• If required by law, subpoena, court order, or to prevent fraud, abuse, or harm

If business ownership changes:

• In the event of a merger, acquisition, or asset sale, user data may be transferred to a successor entity

4. Your Choices & Rights

You may:

• Access and update your account information at any time
• Cancel your subscription from your dashboard
• Request that we delete your account and associated data
• Opt out of email alerts (non-critical notifications)

To exercise these rights, contact us at: will@goatconsulting.com

5. Data Retention

• We retain your account and monitoring data for as long as your account is active
• After cancellation, we retain non-personal aggregated data for analytics and internal reporting
• You may request permanent deletion of your personal data

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data. This includes:

• Encrypted API connections (HTTPS)
• Hashed passwords
• Stripe-hosted billing

However, no method of transmission or storage is 100% secure. By using the Service, you acknowledge this risk.

7. Children's Privacy

Our Service is not intended for use by children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. International Users

SKU Down is operated in the United States. If you access our Service from outside the U.S., your information will be transferred to, stored, and processed in the U.S. and other locations where our infrastructure providers operate.

9. Third-Party Links

Our site or dashboard may link to external websites. We are not responsible for the privacy practices or content of third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We'll notify you by updating the effective date and, when appropriate, by email or in-app notice. Continued use of the Service after changes are posted constitutes your acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: